Frequently Asked Questions
Everything you need to know about your triathlon gear and orders.
How long does it take to assemble and ship my bike?
Each Quintana Roo bike is professionally assembled to order. Typically, bikes ship within 7-10 business days, though custom paint and component selections may extend this lead time.
What is your return policy on wetsuits and apparel?
We offer a 30-day return window for unworn wetsuits and apparel in original packaging. Please ensure items are free of fingernail tears or signs of use to qualify for a full refund.
Do you offer international shipping?
Yes, we ship our bikes and gear globally. Shipping rates and import duties are calculated at checkout based on your specific country and region.
How do I determine the correct bike size for my height?
We provide a comprehensive size guide on each product page. For a more personalized fit, we recommend using our online 'Fit Ready' service or consulting with a professional bike fitter.
What kind of warranty comes with a Quintana Roo frame?
All new Quintana Roo framesets are backed by a limited lifetime warranty against manufacturing defects for the original owner, ensuring long-term peace of mind for your training and racing.
Can I finance my purchase?
Yes, we partner with specialized financing providers like Affirm to offer flexible monthly payment plans, allowing you to get your dream ride now and pay over time.